Return & Refund Policy
At Aura Wardrobe, we are committed to delivering high-quality products and maintaining a good shopping experience. By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation (Strict Time Window)
Customers may cancel their order within 8 hours of placing it.
- Cancellation requests after 8 hours will not be accepted under any circumstances
- Orders move quickly into processing after confirmation
2. No Return Policy
We maintain a strict no-return policy after successful delivery.
- All products are quality-checked before dispatch
- Customers are advised to review product details, size, and specifications carefully before ordering
3. No Refund Policy
We do not provide refunds once an order has been confirmed and processed.
Refunds are only applicable in the following limited scenarios:
- Order canceled within the 8-hour window
- Order not delivered due to a verified failure from our side
4. Damaged / Incorrect Product Claims
In case you receive a damaged or incorrect item:
- You must report the issue within 24 hours of delivery
- Valid photo/video proof is mandatory
- Unverified claims will not be accepted
After verification, we reserve the right to decide the appropriate resolution.
5. Delivery & Acceptance Responsibility
By accepting the delivery:
- You confirm that the product is received in acceptable condition
- Courier confirmation will be considered valid proof of delivery
6. Chargeback & Dispute Policy
By completing a payment, you explicitly agree that:
- You will not initiate unjustified chargebacks or payment disputes
- All disputes must first be reported to our support team for resolution
- This policy serves as a legally binding agreement during dispute resolution
We actively contest fraudulent chargebacks using order confirmation, delivery proof, and policy acceptance records.
7. Policy Acceptance
8. Contact Support
For any queries or assistance, please contact our support team with your order details.